Refund and Returns Policy
Astroson Bharatiya
🔄 Returns Eligibility
Due to the nature of spiritual and energized products, returns are accepted only in the following cases:
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You received a damaged product
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You received a wrong item (different from what you ordered)
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The product is defective upon delivery
❌ We do not accept returns for:
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Energized, charged, or customized gemstones / rudraksha
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Used or worn products
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Change of mind after delivery
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Minor natural variations in color, shape, or texture (natural stones vary naturally)
📦 How to Raise a Return Request
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Email us at astrosonbhharatiya@gmail.com
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Mention:
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Order ID
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Clear images/videos of the product
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Reason for return
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Our team will review and respond within 2–3 working days
Once approved, return instructions will be shared.
💰 Refund Policy
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Refunds are processed only after inspection of the returned item
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Approved refunds will be issued to the original payment method
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Refund processing time: 7–10 working days
⚠️ Shipping charges (if any) are non-refundable
🔁 Replacement Policy
If eligible, we may offer:
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A replacement product, or
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A refund, based on availability and customer preference
🚚 Return Shipping
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If the mistake is from our side (damaged / wrong product), return shipping will be covered by Astroson
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Otherwise, return shipping costs must be borne by the customer
🌿 Natural Product Disclaimer
All gemstones, rudraksha, and crystals are 100% natural.
Minor differences in:
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Color
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Shape
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Texture
are not defects and are part of their natural origin.
📞 Need Help?
Our support team is available
🕙 Monday – Saturday | 10 AM – 7 PM
📧 Email: [your support email]
🌐 Website: store.astrosonbhharatiya.com